Fast and Reliable Delivery Service
With our platform, ordering and getting it delivered becomes child's play! Thanks to our optimized management system and our dynamic delivery drivers, we guarantee fast, secure, and efficient delivery. Whether you're at home, at the office, or elsewhere, receive your favorite dishes stress-free and as quickly as possible.
Why you should choose us?
An Optimized Customer Experience
Suivi en temps réel : chaque étape de la commande est visible via l’application.
Paiement sécurisé : plusieurs moyens de paiement sûrs et adaptés.
Support client réactif : assistance disponible à tout moment.
A Wide Selection of Restaurants
Accès à une grande variété de cuisines : africaine, asiatique, européenne, fast-food, pâtisserie, etc.
L'application met en relation avec les meilleurs restaurants proches.
Flexible Delivery Options
Livraison express : commande reçue très rapidement.
Commande programmée : possibilité de planifier les repas à l’avance.
Retrait sur place : commande en ligne et retrait sans attente.
Ready to download the app?
Whether you are a customer looking for tasty meals for yourself or a loved one in Africa, delivered quickly, a restaurateur looking to increase sales, or a delivery person looking to maximize their revenue, our platform is designed to meet your needs efficiently and flexibly.
Special Offers and Loyalty Programs
We reward your loyalty with exclusive offers.
✅ Regular discounts – Take advantage of promotions at your favorite restaurants.
✅ Loyalty program – Collect points and redeem them for free meals.
✅ Sponsorship – Invite your friends and receive exclusive benefits.
FAQ - Frequently Asked Questions
General
What is Wassa Wassa?
Wassa Wassa is a 100% African food delivery app that connects customers, restaurants, and delivery drivers—quickly and simply.
Where is the app available?
Wassa Wassa is currently available in Senegal and being rolled out in 17 other African countries.
How do I download the app?
Search for “Wassa Wassa” on the Google Play Store or Apple App Store.
Orders & Payment
How do I place an order?
- Open the app
- Choose a restaurant
- Select your dishes
- Enter the delivery address or choose 'Pick Up'
- Pay online by card or mobile money
What payment methods are accepted?
- Mobile Money (wave ou orange money)
- Bank Card (online)
- Paypal
Can I schedule an order for later?
Yes! You can schedule your order for a specific time, either the same day or another day.
Can I pick up my order at the restaurant?
Yes. By selecting 'Pick Up', you can collect your order without paying delivery fees.
Ordering from Abroad
Can I order from abroad for someone locally?
Oui. Depuis l’Europe, les USA ou partout dans le monde, vous pouvez commander un repas et le faire livrer à un proche dans une zone desservie (ex. Dakar).
Un bon moyen d’offrir un repas à distance 💛
Delivery
How much does delivery cost?
Fees vary depending on distance. They are shown before confirming the order.
Can I track my order in real-time?
Yes, once your order is accepted, you can track the delivery driver directly from the app.
Partner Restaurants
How can I become a partner restaurant?
Fill out the form here: https://wassawassa.com/espace-restaurant
What are the benefits?
Yes, once your order is accepted, you can track the delivery driver directly from the app.
Delivery Drivers
How do I join Wassa Wassa as a delivery driver?
Register here: https://wassawassa.com/espace-livreur
Do I need a motorcycle?
Yes, a motorbike or another fast vehicle is required.
Do drivers get a starter kit?
Yes. Once registered, you will receive an insulated bag, a t-shirt, and delivery instructions.
Issues & Dispute Management
My order is late. What’s going on?
We apologize for the delay. This may be due to high demand, weather, traffic, or a temporary restaurant issue. You can track your driver and contact support if the delay exceeds 20 minutes.
I made a mistake in my order (address, phone, item) — what should I do?
If the order hasn't been processed within 2 minutes, you can cancel directly in the app or contact us via WhatsApp. After 2 minutes, cancellation is no longer possible.
Can I request a refund?
Yes. In case of serious issues (undelivered order, major error, missing item), a full or partial refund may be issued. Contact support within 30 minutes of delivery with a photo or proof if possible. Refunds are processed within 2 to 3 business days.
What if I receive the wrong item?
Take a photo of the order and contact support immediately. We'll investigate with the restaurant and offer a solution (replacement, credit, or partial refund).
How long does delivery take?
Average delivery time is 30 to 45 minutes depending on distance and time of day. You can track your order live in the app.
How can I cancel an order?
You can cancel as long as the order isn’t being prepared (within 2 minutes). After that, only urgent issues (e.g., wrong address or unavailable dish) are considered.
EN 
FR